Lavender Brown

Any return on FULL-PRICE merchandise will be accepted by mail within 14 days of the date you received the merchandise.  Merchandise must be returned with original tags and be new and unused.  Returns that are damaged, marked or altered will not be accepted and may be sent back to the customer.
 
RMA
Before you return your item, you must request an RMA number by emailing customerservice@lavenderbrown.com with the Order #.

Return Shipping
Lavender Brown charges the customer $10 to return merchandise.  Please note, outbound shipping charges are non-refundable.

Receiving a Refund
After you have requested your RMA number from customerservice@lavenderbrown.com, your original credit card will be refunded within 10 business days.

Faulty Goods
Goods that are classified as faulty if they are received damaged or where a manufacturing fault occurs.  If you receive merchandise that is faulty, please contact customerservice@lavenderbrown.com and include your Order #.  We will arrange for the return of the faulty merchandise and send you the same product in the same size and color if available.  If the same product in unavailable, we will issue a refund to your credit card on file.