Any return on FULL-PRICE merchandise will be accepted by mail within 14 days of the date you received the merchandise. Merchandise must be returned with original tags and be new and unused. Returns that are damaged, marked or altered will not be accepted and may be sent back to the customer.
Lavender Brown charges the customer $10 to return merchandise. Please note, outbound shipping charges are non-refundable.
Receiving a Refund
After you have requested your RMA number from email@example.com, your original credit card will be refunded within 10 business days.
Goods that are classified as faulty if they are received damaged or where a manufacturing fault occurs. If you receive merchandise that is faulty, please contact firstname.lastname@example.org and include your Order #. We will arrange for the return of the faulty merchandise and send you the same product in the same size and color if available. If the same product in unavailable, we will issue a refund to your credit card on file.